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Part 5 · Every section explained

HR — people & organisation

People, your organisation, joining and leaving. Each section says what it is for, who uses it and how to do the main jobs there. Anything showing a padlock simply isn't in your current plan yet.

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All Employees — your company directory

Everyone on the books, in one searchable list. This is also where you add new people.

HR, managers & leadership~5 min to add someone
HR › Employees › All Employees

Think of this as your staff register. HR, managers and leadership can open it and read profiles. Only the HR team can add, edit or terminate people. A department-level HR Manager sees and changes only the people in their own department, plus any department the owner has asked them to look after (see Responsibilities below) — for everyone else they just won't see the Edit option.

Across the top are five tiles: Total, Active, On Notice, On Probation and New Joinees. Click On Probation to list those people. If some probations have run past their end date with nobody acting, the tile says so and shows a Show … overdue link.

Find someone

  1. Type a name, employee code or email into Search employees...
  2. Or use the All Status filter — for example On Probation, Probation overdue, On Notice or Resigned.
  3. Click a row to open that person's full profile.

The Status column can carry extra chips: Probation, Confirmation overdue, or Notice · LWD with the last working day of someone serving notice.

Add a new employee

  1. Click Add Employee at the top of the page.
  2. Fill in Basic Information: first and last name, Official Email, Employment Type and Date of Joining. Add a probation end date if it applies, and fill in Notice Period Days — without it, the person can't hand in their resignation later.
  3. Leave Initial Password (optional) blank and the employee is emailed a link to set their own password. Or type one to share with them yourself — they must change it at first sign-in.
  4. Under Professional Details, pick the Work Location and Shift (both required). Choose department, designation and Reporting Manager too.
  5. Optionally fill Personal Details, Current Address, Emergency Contact, Bank Details, Education, Previous Experience and Certifications.
  6. Click Create Employee. You're taken to their new profile.
🔢Employee codes are automatic — the Employee Code box shows the next code once you pick an employment type. You can't type your own. Codes come from the series you set in Settings › Admin › Emp. Codes, and a code can never be changed after the person is created. Set the series up before you add people.
💡Why location and shift are required — the work location sets the person's country, which decides their payroll rules and currency. The shift decides their working hours, late marks and paid days. If no shift appears, add one in Settings › Time & Leave › Shifts for that department and location.
✅Tip — pick the Designation first — the Reporting Manager list then offers people at or above that level, from the employee's department and the departments above it. Leave Status on automatic: the person starts as Probation if you gave a future probation end date, otherwise Active. If one optional part (for example bank details) fails to save, the employee is still created and you're sent to their profile to finish it. Adding many people at once? Use Operations › Bulk Import.
🛡️Who may change what — only company-wide HR (the owner, HR Admins) can change someone's official email (the Email box on their profile) — except the owner's own email, which only the owner changes, and the email of someone with wider access than yours; if anyone else tries, the change is refused with a message saying why. HR who work at department level (for example an HR Manager) can't change the status, department or reporting manager of a peer or someone more senior — anyone holding an HR, admin or leadership role. They can pick as Reporting Manager only someone they already manage (never themselves), and can move people only into departments they look after.

Terminate someone immediately

A row's Terminate option (or Terminate Employee on the profile) marks the person Terminated, cuts off their sign-in straight away and emails them. Nothing is deleted — their payroll, attendance and history are kept for the law. Use it only for an immediate, for-cause exit. For a normal exit with clearances and a final settlement, use Start Offboarding on the profile instead (see Offboarding below).

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The employee profile — everything about one person

One page per person, split into tabs. You edit it one section at a time.

HR edits · managers & leadership read
HR › Employees › All Employees › click a person

The tabs are grouped: Overview · Personal, Addresses, Emergency, Statutory · Professional, Hierarchy, Leave · Salary, Bank · Documents, Education, Experience, Certifications. You only see the sensitive tabs if your role allows it. Salary and Bank are for people who handle pay. Statutory (ID numbers such as PAN or Aadhaar) is for HR. Leave is for people who can see leave balances.

Change someone's details

  1. Open the tab, then click its Edit button. No Edit button means your role can only read that section.
  2. Make your changes and click Save Changes.

The Overview tab holds the job basics: status, employment type, joining date, probation end date, notice period, Reporting Manager, work location and Biometric ID (country and payroll currency are in Edit). The Employee Code shows here but can't be edited.

The Reporting Manager set here is the one that counts: that person sees this employee's records, approves their requests and gets their notifications. The official email, status, department and reporting manager follow the same protection rules as on All Employees — a change you're not allowed to make is refused with a message saying why.

💡Set the notice period — an employee can't hand in their resignation until Notice Period is filled in. The system uses it to work out their last working day.

Documents

  1. Open the Documents tab and click Upload.
  2. Pick a Document Type (the list matches your company's country), choose the file (up to 25 MB), and upload.
  3. Use the icons on each file to download it, Mark as verified, or delete it.

You can't verify your own documents — someone else in HR has to. Letters made at exit (relieving, experience, settlement) are saved here automatically.

✉️Letters — offer, confirmation and other letters are issued from System › Letter Templates (Issue Letter, or Upload & Issue a Letter for your own PDF). The employee gets an email and finds the letter in My Letters. Exit letters are generated from the exit record (see Offboarding).

Give someone their first salary

  1. Open the Salary tab and click Assign Salary.
  2. Choose the Salary Structure, enter the Annual CTC, currency and Effective From date.
  3. Click Review. Check the monthly breakdown — gross, deductions and estimated take-home.
  4. Tick I have reviewed this salary breakdown… and click Confirm & Assign.

Once a person has a salary, the button changes to Revise Salary. A change is made as a salary revision, which needs one approval — you can't simply overwrite the old figure. Bank account details live on the Bank tab.

🔐Good to know — only people allowed to change salaries see Assign Salary and Revise Salary. Others with salary access see the figures read-only.

Other things on the profile

  • Hierarchy tab: who this person reports to, and who reports to them. Any extra lines added on the Hierarchy page appear on the org chart only.
  • Leave tab: their leave balances. HR with the right access can click Adjust balance.
  • Start Offboarding (top of the page): opens a proper exit — see Offboarding.
  • Export Data (GDPR): only for data-protection roles, when a person formally asks for a copy of their data. A Download link appears for about 15 minutes.
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Probation — confirm or extend

Decide, for each new joiner, whether they pass probation or need more time.

HR
HR › Employees › All Employees › person › Overview

Probation has no menu of its own. It lives on each employee's Overview tab. There you see the probation end date with an On probation or Confirmation overdue label. Once someone is confirmed, the confirmation date shows too.

Confirm someone

  1. Find them fast with the On Probation tile or the Probation overdue filter on All Employees.
  2. Open their profile. Under Probation actions, click Confirm employment.
  3. Click Confirm employment again in the box. Their status becomes Active and today is recorded as the confirmation date.

Extend someone's probation

  1. Under Probation actions, click Extend probation.
  2. Pick the New probation end date — it must be later than the current end date and in the future.
  3. Type a Reason (required) and click Extend probation.
💡Why it matters — until someone is confirmed, every probation rule still applies to them, such as limits on leave during probation (set per leave type in Settings › Time & Leave › Leave Types). "Confirmation overdue" means the date has passed and nobody acted — so those limits are still on.
✅Let it happen automatically — in Settings › Company › Company Profile, the Employment card has Confirm employees automatically. Turn it on and people move to Active by themselves on their probation end date. Leave it off to decide each one yourself — you'll get a monthly reminder listing probations ending soon and any that have already ended. The Admin dashboard also flags these.
🙅Good to know — nobody can confirm or extend their own probation, so these buttons don't appear on your own profile.
🏢

Departments — how the company is divided

A picture of your departments and who heads each one.

HR, managers & leadership
HR › Employees › Departments

Three tiles (Total, Active, Root Depts) sit above a tree of your departments. Each department shows its code, its head and how many sub-departments it has, and sub-departments sit under their parent. Type in Filter by name, code, or description to find one. Expand and collapse branches to explore.

👀This page is read-only — to add, rename or re-arrange departments, or set a department head, go to Settings › Organization › Departments. The Department Head is also named on Settings › Responsibilities, next to the department's HR Manager and Finance Manager.
🏷️

Designations — your list of job titles

The job titles people can hold, each optionally tied to a level in your hierarchy.

Company owner & adminsMostly set up once
HR › Employees › Designations

Only the company owner and company admins can use this page. HR picks from these titles when adding or editing an employee. This is the same list as Settings › Organization › Designations.

Add a job title

  1. Click New Designation.
  2. Type the name (for example "Senior Software Engineer"). Optionally add a short Code and a Band.
  3. Optionally pick a Hierarchy Level, then click Create.

Use a row's Edit to rename a title or change its level. Use Archive for a title you no longer use: it disappears from drop-downs, but people who already hold it keep it.

💡Why link a level — the hierarchy level tells the system how senior the title is, and that decides how much a person can see by default (for example, their own team or a whole department).
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Hierarchy — the org chart

Who reports to whom, shown as a tree, a chart or a list.

Viewing: anyone given access · changing: HR
HR › Employees › Hierarchy

The page has these tabs:

  • Browse Org — the reporting tree. Search by name, designation or department, or filter by department. Export CSV downloads the whole chart as a spreadsheet.
  • Org Chart — the visual chart. Show the Whole organization, one department or one person's branch. Zoom, Fit, Expand, Collapse, and Download PDF.
  • My Position — your own reporting chain and your direct reports.
  • List — everyone, flat. Each person shows as Primary (their main manager) or Dotted (a secondary line). Extra lines are marked Org chart only.
  • History — opens when you choose History on a person, showing how their placement changed.

Place or move someone

  1. Click Assign Employee (or Reassign on a person in the list).
  2. Pick the Employee, the Hierarchy Type and the Level.
  3. Choose who they Reports To. Leave it empty for the person at the top.
  4. Set Effective From and click Assign.
🧱Set up levels first — if you see Hierarchy not configured yet, create your hierarchy types and levels in Settings › Organization › Hierarchy, most senior at the top. This page is only for placing people into them.
💡Only one line counts — the Reporting Manager on the employee's profile (the primary line) is the only one that lets a manager see that person's records, approve their requests and get their notifications. Workflow steps such as "direct manager" or "skip-level manager", the manager's Team card and the mobile app's team list all follow it too. Extra lines of other types (project, functional and so on) show on the org chart only and give no access. Directors reach everyone below them down the reporting tree. HR and company-wide roles keep their own access.
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Responsibilities — who approves, and who looks after whom

One list naming who is responsible for each department, cost centre and the whole company. Expense claims and payroll inputs both use it.

Owner, admins & HR Admins · finance can viewMostly set up once
Settings › Responsibilities

The page has these parts:

  • Whole company — the Finance Head and CFO, the final money approvers.
  • Departments — each department's Department Head, HR Manager and Finance Manager. A sub-department with nobody of its own shows its parent's person in grey, when the parent's entry covers sub-departments.
  • Cost centres — each cost centre's Finance Manager. A claim tagged to a cost centre, or a payroll input for someone in it, goes to them first.
  • Locations — Attendance Supervisors who look after everyone working at a location.
  • A Gaps warning at the top — approval levels that are switched on but have nobody who can approve, and anyone named for an inactive department.

Name someone for a position

  1. Click Name next to the position.
  2. Pick the person and the date they took over. For a department, keep Also covers sub-departments ticked so sub-departments without their own person use this one.
  3. Save. To hand over later, click Change and name the successor — the current holder hands over the day before.

End removes someone today. Nobody new is named automatically: the parent department's person (if their entry covers sub-departments) or, for a cost centre, the department's Finance Manager answers instead. Otherwise requests that need that position are refused until someone is named.

💡Never skipped — if an approval level is switched on and nobody who can approve holds it, the request is refused when it's submitted and says what to fix. Which levels a request goes through is still set on Settings › Expense Approval (the amount bands) and Settings › Payroll Inputs Approval. The Department Head approves payroll inputs only. When someone leaves or loses the role, they are taken off automatically, and anything waiting on them can be reassigned.

Let an HR Manager look after more than their own department

By default an HR Manager sees and acts on their own department only. The owner can let them also look after another department: they then work with its people exactly as with their own — personal details and ID numbers, documents, tax declarations and Form 16, bonus amounts, exits and final settlements, leave balance changes, reviews, adding and moving people, reports and the dashboard, and approving leave, attendance, timesheets, travel and expenses. The page shows the exact list before you switch it on.

  1. Click Also look after its people next to the department's HR Manager, or + HR Manager under Also looks after it.
  2. Check the list of what they will get, and confirm.
  3. To take it away, click Stop looking after (or End).

An Attendance Supervisor can look after a department or a location (the Locations card), for attendance and leave only. Who can see its people, under each department, lists everyone who can see that department's people.

🔐Who can do what — naming people needs a Tenant Owner, Tenant Admin or HR Admin; finance and payroll admins can only view the list. Nobody but the owner can name themselves to an approval position (a Department Head may be oneself). Only the owner can let someone look after a department or location; anyone who manages the page can stop it. Taking someone's role away ends it at once, and giving the role back doesn't bring it back.
🎒

Onboarding — a checklist for every new joiner

Make sure laptops, paperwork and introductions actually happen in a new joiner's first days.

HR runs it · managers & leadership watchOnboarding plan feature
HR › Onboarding

Onboarding gives each new joiner a to-do list built from a template. HR starts it, ticks tasks off and edits templates. Managers and leadership can watch progress but don't see those buttons. If Onboarding shows a padlock, it isn't in your plan; if it's missing from the menu, your role doesn't include it.

Start onboarding for a new joiner

  1. Add the person in All Employees first.
  2. Here, click Start Onboarding.
  3. Pick the Employee and the Template, then click Start.

Track and complete tasks

  1. On Active Onboardings, each person shows a progress bar. Choose View Checklist.
  2. Each task shows a due date and a label: Overdue, Due today, Upcoming or No due date.
  3. Click Complete when a task is done. When every task is done, the onboarding finishes by itself.

Build your own checklist template

  1. Open the Templates tab and click New Template.
  2. Give it a Template Name (for example "Engineering Onboarding").
  3. Click Add Item for each task: title, Category, Assigned Role (who does it) and Due (days from joining). Tick Mandatory if it can't be skipped.
  4. Click Create Template.
✅Tip — you get a ready-made starter template (IT setup, HR documents, company orientation) so you can begin straight away. Due dates count from the joining date.
📌Rules people trip over — one person can have only one onboarding running at a time. You can't change a template's tasks while someone is still being onboarded with it. Deactivate hides a template from new onboardings. Cancel on an onboarding marks it cancelled — nothing is deleted.
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Offboarding — exits done properly

Resignations and exits from approval through clearance, exit interview, letters and final settlement.

HR & reporting managersOffboarding plan feature
HR › Offboarding

Every exit goes through the same stages: Submitted → Approved → In Clearance → Clearance Complete → final settlement → Completed. HR and reporting managers can approve and run exits. If Offboarding shows a padlock, it isn't in your plan; if it's missing from the menu, your role doesn't include it.

An employee resigns

  1. The employee resigns from My Exit. They give the resignation date, and the system works out the last working day from the notice period on their profile.
  2. The request shows here as Submitted. Choose Approve or Reject on the row. (If your company set up an approval workflow for exits, approve it under Operations › Workflows, Pending Approvals tab, instead.)
  3. Open the approved request with View Details. Click Initiate Exit Process. This creates the clearance checklist and sets deadlines.

HR starts an exit (termination, layoff or retirement)

  1. Click Create Exit Request here, or Start Offboarding on the employee's profile.
  2. Pick the employee and Exit Type, write a reason, and set the Last Working Day.
  3. Optionally tick Buy out the notice period and choose who pays it: the company (paid to the employee) or the employee (recovered from them). Only Create Exit Request has this option — the profile's Start Offboarding doesn't.
  4. If you see the gratuity tick, set it — it decides whether the final settlement includes gratuity.
  5. Click Submit (or Start Offboarding on the profile). An exit HR starts skips approval and goes straight to clearance.
🔑When access is switched off — not straight away. The leaver keeps access through their whole last working day; the system switches off their sign-in automatically the night after it, and HR gets a reminder the day before their last day. Once the exit is completed, their access ends for good. Exit, clearance and final-settlement alerts go to the HR Managers who look after that person; if nobody does, HR Admins get them. A company owner is never locked out this way — transfer ownership first.

Inside an exit (View Details)

  • Details — exit type, reason, last working day and status.
  • Clearance — the checklist grouped by department (IT, Finance and so on), each item with a due date. Click Clear when an item is done. HR Admins and the company owner can clear anything. Others can clear only their own department's items. The leaver can never clear their own.
  • Settlement — where the final settlement stands, with Open in Final Settlements →. The money part is worked on Payroll › Final Settlements.
  • Exit Interview — record the date, mode, main reason for leaving, feedback and whether they'd rejoin, along with who held the interview, then click Submit Interview. The leaver can't interview themselves.
  • Documents — Generate a Relieving Letter (once the exit is completed), an Experience Letter (once clearance is complete) or an F&F Settlement letter (once the settlement is paid). Then Download PDF. Each letter is also saved to the employee's profile.
💡How it finishes — when every clearance item is cleared, the exit moves to Clearance Complete and the settlement can be calculated. When finance marks the settlement paid, the exit is Completed and the person moves to Alumni. Marking it paid can't be undone.
📌Rules people trip over — one person can have only one exit running at a time. The last working day can't be before their joining date. Nobody can approve their own exit. Delete is only offered while a request is still submitted. The letters need active letter templates in System › Letter Templates, and the clearance checklist comes from Settings › Admin › Clearance (a standard list is used if you haven't made one).
✔️

Clearances — chase what's still pending

One board showing every exit that's in clearance, and which department is holding it up.

HR & leadershipOffboarding plan feature
HR › Clearances

The Clearance Board shows a card for each approved or in-clearance exit, with the last working day (LWD, last working day) and when clearance is due.

  1. Choose a department in the Department filter to see only its pending items.
  2. Look for items marked SLA Breached — past their deadline — and follow up with that department.
  3. View Details takes you to Offboarding, where you open the exit and clear items.
✅Tip — clearance deadlines are the leaver's last working day, so check this board during their notice period, not after they've gone.
🎓

Alumni — people who have left

Former employees, whether you'd hire them again, and how to reach them.

HR & leadershipOffboarding plan feature
HR › Alumni

You don't add alumni by hand. A record appears automatically when a leaver's final settlement is marked paid. The list shows exit type, exit date, Rehire Eligible and GDPR Consent. Each row is shown by a short employee reference rather than a name.

  1. Choose View / Edit on a row.
  2. Update the LinkedIn URL and Personal Email, tick or untick Eligible for rehire, and tick GDPR consent given if they agreed you may keep their alumni profile.
  3. Click Save Changes.
🗓️Good to know — each record shows a Data Retention Expires date, seven years after the exit date. That's when the record is due for clean-up, as data-protection rules require.
📉

Analytics — who's leaving, and how fast

Exit numbers and trends in one place.

HR & leadershipOffboarding plan feature
HR › Analytics

The page (titled Offboarding Analytics) shows four numbers: Total Exits, Completed, Pending Settlement and Avg Days to Complete. Below them are charts: Exits by Status, Exits by Type and a Monthly Exit Trend (12 months).

✅Tip — a rising monthly trend or a pile-up in Pending Settlement is your cue to act. Read it alongside the exit-interview reasons on each exit.